Time: June 17, 2019 from 9:30am to 12pm
Location: The Guildford Harbour Hotel GU1 3DA
Street: 3 Alexandra Terrace
City/Town: Guildford GU1 3DA
Website or Map: https://www.google.com/maps/p…
Event Type: education
Organized By: Allen Ruddock
Latest Activity: Jun 14
Guildford Hub Planning your customer journey
Your customer’s journey with your business starts well before they buy from you. In fact the early stages of that journey determine how quickly they buy from you and, in some circumstances, whether they buy from you at all.
This session will look at the customer journey from first contact right the way through to aftersales service, repeat business, referrals, cross-sells and upsells. It will also look at learning from when things go wrong and how your customer journey may be leaking opportunities. Just looking at some of the example customer journey’s will provide inspiration for your own business.
COST: Your first visit to the hub is FREE
BOOKING: Please CLICK HERE to book your place
There is ample paid car parking near the venue.
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