Goals should not be set in stone. Periodically check what goals you are working towards, and update them whenever required. If something changes in your business (or life), don’t forget to update any related goals to make sure they are still relevant. Periodically check that all the goals your team are working towards are the right ones to move your business forwards. If any of their goals need updating, then update them. Drop goals that are no longer relevant at all, and write new relevant…Continue
Exit interviews are a great way to unearth trends that might otherwise go unnoticed. Consider this example where three of your team have quit in the past few months. Let’s look at each scenario in turn:
Jane, one of your best employees has just handed in her resignation. You have a chat with her to see if you can get her to change her mind. You really don’t want her to leave. She says it’s not about money, she’s just found something else she’s more interested in. It’s clear…Continue
Difficult conversations – as the name suggests - are never easy, but there are some things you can do to make them easier.
What is a Difficult Conversation?
A Difficult Conversation is one where you have to manage emotions and sensitive information. They typically arise when dealing with poor performance, poor behaviour, complaints, personality clashes or when dealing with someone’s personal problems. In all these situations, the person you are talking to will…Continue
Ask the right question and you'll get the information you need. Communication is key to all aspects of managing people, and managing people is the area I focus on with businesses. But it’s also crucial for communicating with everyone; clients, suppliers, family and friends. There are different ways to ask a question and that’s what we’re going to look at today. My examples are based on interview situations, but the information provided here is valid for all situations where…Continue