Difficult conversations – as the name suggests - are never easy, but there are some things you can do to make them easier.
What is a Difficult Conversation?
A Difficult Conversation is one where you have to manage emotions and sensitive information. They typically arise when dealing with poor performance, poor behaviour, complaints, personality clashes or when dealing with someone’s personal problems. In all these situations, the person you are talking to will…Continue
Ask the right question and you'll get the information you need. Communication is key to all aspects of managing people, and managing people is the area I focus on with businesses. But it’s also crucial for communicating with everyone; clients, suppliers, family and friends. There are different ways to ask a question and that’s what we’re going to look at today. My examples are based on interview situations, but the information provided here is valid for all situations where…Continue
If you set goals (preferably SMART goals) for yourself, your business and/or your team, have you checked to see how it’s going? Are you, your business and your team on track? Hopefully you and they are now well on their way to achieving the goals, but have you actually checked? Do you need to make adjustments to get back on track or to stay on track? Or is everything going well? If you, your business and your team are…Continue
Make sure the people you hire and work with are the right fit for your company. It makes life so much easier and less stressful if the people you work with share the same values and are all pulling in the same direction. On top of that, each time you recruit and hire someone it costs you and your company time and money, so if you hire someone who is not the right fit, and they leave, it will cost you time and money to repeat the recruitment process and hire a replacement. If they…Continue