A company I've worked with for a few years now, have gone from strength to strength. So much so, that the 2 owners are currently taking an 8 week sabbatical in foreign climes, and whilst they're away, I'm minding the business for 2 days a week.
The difference between meeting the directors at work and me working from their offices has been a real eye opener. I've been surprised that a company I thought I knew pretty well, has some quite basic issues in customer service and credit control that have been very easy to spot in just a few hours. A timely reminder that there is no substitute for observing how things are really working at the sharp end.
So what about you? How far is your office away from the shop floor? When was the last time you looked at your website objectively and wondered how a brand new visitor finds their way around? And can you put yourself in your customers shoes and see how your service measures up in thier eyes? And have you found the balance between collecting your hard earned cash and keeping good customer relations?
Or if your business is just you, perhaps you could buddy up with a networking colleague and review each others business. It would be interesting to see what new thoughts this might bring to how you run your business.
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